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How do I renew my subscription?
At the end of your free trial period, your subscription will automatically be renewed on a month-to-month basis until you cancel it. Your monthly billing cycle is calculated from the date you registered, not the date you selected to start your program.
What payment methods are accepted?
A credit card is necessary to initiate service. The only current payment options are Visa, MasterCard, and American Express credit cards. You cannot pay by check. We do not accept debit card payments. Please note: If you discover that the card number you entered is a debit card number, please contact Customer Service. All charges for service will appear on your credit card under the name GTI*Abs Diet Online PT.
What do I do if my credit card fails?
Make sure that the billing address you entered matches the billing address your credit card company has on file. If the address does not match, it will fail our internal fraud protection even though your credit card will be approved by your credit card company. When you change the expiration date or any information on the credit card entry page, please re-enter your entire credit card number along with the other changes you made before submitting the form.
How do I cancel my subscription
To cancel your subscription to The Abs Diet Online, please call our Customer Service team toll-free at 866-710-5051 or 610-967-8455 for international customers, Monday through Friday between the hours of 9:00 A.M. and 5:00 P.M. ET. Please be advised that our Customer Service team does not operate on the following holidays:
If your question remains unanswered, please use this form to send us a message:
Our customer service team is available to answer your questions, Monday through Friday between the hours of 9:00 AM and 5:00PM ET. Please note that the response to your question will be sent by customer_service@absdietonline.com. Unless you provide a different email address in the field below, we will respond to the email listed in your account. |
Customer Service FAQ